Refund Policy for Celiacita

Effective Date: July 24, 2025

At Celiacita, we are dedicated to providing high-quality gluten-free baked goods, including cookies, cupcakes, and pancakes.
We strive to ensure customer satisfaction, but due to the nature of our products, we have a strict no-refund policy.

1. No Refunds

• All sales of baked goods and other products purchased through https://celiacita.ae or in-store are final.
• We do not offer refunds, exchanges, or store credits for purchased items, except as required by UAE consumer protection laws.

2. Exceptions

• If a product is defective, damaged, or incorrect due to our error (e.g., receiving the wrong item), please contact us within 24 hours of delivery or purchase to report the issue.
• We may, at our discretion, offer a replacement for defective or incorrect items, subject to verification.
• Claims for allergen concerns must be reported immediately, but we cannot guarantee the absence of trace allergens, as stated in our Disclaimer.

3. Contact Us

• Address: Sheikh Makhtoum Bin Rashid Road, Al Reef, Abu Dhabi, United Arab Emirates
• Email:  info@celiacita.com
• Phone: +971 54 236 4535

4. Applicable Law

This Refund Policy is subject to UAE consumer protection laws.
We reserve the right to update this policy as needed.